GRIT Equipment IQ
YOUR BACKUP PLAN HAS A NAME. GRIT.
Your technical backup. Your outsourced parts department. Without the payroll.
Real-world equipment knowledge. Real-time technical support. Less downtime.
When equipment goes down, you need more than another phone number. You need someone who understands the problem, knows where to look, and can help move the repair forward. GRIT Equipment IQ puts decades of hands-on experience in service, parts, rentals and fleet operations to work for your business.
TWO DEPARTMENTS. ONE MEMBERSHIP. MORE ANSWERS. LESS RUNAROUND.
Membership
Technical Support
- 120 minutes of phone or video support per billing cycle
- Mechanical, hydraulic, electrical and operational troubleshooting
- Repair guidance, diagnostic second opinions and fleet advice
- Priority technical-support scheduling
- Additional support: $45 per approved 30-minute block
- Support records for continuity
Your Outsourced Parts Department
- Routine parts quoting under a fair-use policy
- Two complex sourcing research cases per cycle, up to 20 minutes each
- Priority parts identification and sourcing
- OEM, aftermarket, remanufactured, used and obsolete parts research
- Cross-reference and supersession research
- Preferred pricing on eligible parts
- Purchasing and shipping coordination
Member advantage — 25% lower additional-support rate than the standard $60-per-30-minute rate; priority support and sourcing; coordinated equipment and parts history.
Included allowances renew monthly and do not roll over. Purchases, taxes, shipping, on-site work and separately approved charges are additional. Priority does not mean immediate or 24/7 assistance. Preferred parts pricing varies by item; no guaranteed discount percentage.
How It Works
Five Steps. One Partner.
JOIN
Enroll, provide your business details and authorize recurring billing; once payment and account are confirmed we send your access details.
TEXT GRIT
Send machine make, model, serial, the problem or part needed, and photos or video to 413-GET-GRIT. Tell us what you have already checked. Do not send payment card information by text.
WE TRIAGE
We classify your request: routine quote, complex sourcing, fleet guidance or technical troubleshooting.
WE CONNECT OR RESEARCH
Parts go through our sourcing process; technical issues connect with an available specialist or a priority phone/video appointment; unsafe conditions are referred for qualified on-site service.
WE FOLLOW THROUGH
We document recommendations, quotes, usage and next steps; you authorize any paid overages or parts purchase before we proceed.
Need help without a membership?
First 15 minutes
New customer one-time initial assessment
Next 45 minutes
Continuing the same session
Each additional approved 30-minute block
No membership is required to request standard parts quotations.
Enrollment
Start your membership
Online checkout is coming soon. Submit this form and GRIT will confirm your account details and send a secure payment link to activate your $400/month membership. Nothing is charged by submitting this form.
FAQ
Common Questions
YOUR EQUIPMENT DOESN'T NEED ANOTHER RUNAROUND. IT NEEDS GRIT.
Full Membership Terms will be published before online checkout launches.