Remote Equipment Support
Talk to a Tech Before You TAKE IT OUT OF SERVICE.
Real-time phone and video troubleshooting from technicians with decades of hands-on experience in service, parts, rentals and fleet operations.
What We Help With
Mechanical. Hydraulic. Electrical. Operational.
Mechanical Troubleshooting
Engine, drivetrain, undercarriage, and structural issues diagnosed remotely with your photos, video, and fault codes.
Hydraulic Systems
Cylinder, pump, valve, and line issues — we walk you through isolation steps and help you determine what needs hands-on attention.
Electrical & Diagnostic
Fault code interpretation, wiring issues, sensor failures, and control system guidance across major equipment brands.
Repair Guidance & Second Opinions
Already have a diagnosis? Get a second opinion before you commit to a repair. We'll tell you if the quote makes sense.
Fleet & Maintenance Advice
Maintenance scheduling, service interval questions, and fleet operations guidance from people who've run equipment fleets.
Operational Troubleshooting
Performance issues, operator errors, and machine behavior that doesn't match specs, we help you figure out what's actually wrong.
How It Works
Four Steps to a Diagnosis.
Text or Submit the Form
Send us the machine make, model, serial number, the problem, photos or video, fault codes, and what you've already checked. Text to 413-GET-GRIT (413-438-4748) or use the form below.
We Triage and Confirm
We review your submission and confirm the next step, whether that's a same-day call, a scheduled session, or a quick text answer.
Live Phone or Video Session
Connect with an available specialist for a real-time phone or video troubleshooting session. You show us the machine; we walk you through it. Multi-platform supported.
Fixed or Next Step
If we can solve it remotely, we will. If it needs hands-on work, we can dispatch an on-location technician to your site.
Pricing
Straightforward. No Surprises.
First 15 Minutes
New customer one-time initial assessment
Next 45 Minutes
Continuing the same session
Each Additional 30-Minute Block
Approved in advance
No payment is taken until your session is confirmed. Availability and scheduling apply.
Virtual troubleshooting is remote advisory support, not hands-on repair. Work must be performed by a qualified person following safety and manufacturer procedures. If an issue cannot be safely assessed remotely, we will recommend on-site service. Do not rely on text alone for a dangerous equipment condition.
Request Support
Submit a Support Request
Fill out the form and we'll review it and confirm the next step.
On-Location Service
Need a Tech On-Site?
If remote support isn't enough, we dispatch experienced technicians to your location anywhere in Southeast Michigan.
Membership
Need Help Every Month?
Grit Equipment IQ membership is coming soon — your technical backup and outsourced parts department in one monthly plan.